Intake Specialist
Nilsen “Nelly” Moody
Nilsen “Nelly” Moody serves as an Intake Specialist at VICE Automotive and is often a customer's first point of contact.
She records contact and vehicle details, gathers the documents or photos a customer already has, and explains the next intake step before the request moves to the appropriate repair or documentation workflow.
The people on your claim
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Send photos of the damage and we will tell you what happens next. No cost to ask.
Free claim review: we read your estimate, the carrier’s valuation, and your correspondence, and we tell you what documentation is missing. Nothing owed after it. Calls reach us during business hours, Monday to Friday, 9AM to 6PM.
Free review. No obligation. In Nevada, the choice of shop is yours.
No confusion. No guesswork. Just support from someone who knows what comes next.
We're open now. Business hours are Monday to Friday, 9AM to 6PM.