Nilsen “Nelly” Moody
Nilsen “Nelly” Moody serves as an Intake Specialist at Vice, where she is often the first point of contact for our clients. With over 20 years rooted in Las Vegas, she brings valuable insurance knowledge and a calm, solutions-oriented approach to every interaction. Nelly takes pride in guiding clients through the intake process and ensuring […]
Sophia Zumpano
Sophia Zumpano serves as Vice’s Senior Claims Coordinator, where she oversees the company’s total loss department and assists in the day-to-day operations of the claims process. She works closely with insurance carriers to negotiate on behalf of clients, ensuring claims are handled efficiently and fairly. Sophia also plays an important role in training and supporting […]
Lauren Buenrostro
VICE Automotive – Vehicle Investigation & Claims Experts Lauren Buenrostro serves as the Chief Administrative Officer at VICE Automotive (V.I.C.E. – Vehicle Investigation & Claims Experts), where she oversees the company’s administrative operations, business development, and strategic growth. She plays a key role in building and maintaining the professional relationships that support Vice’s work with […]
Sergio Buenrostro
VICE Automotive – Vehicle Investigation & Claims Experts Sergio Buenrostro serves as the Director of Operations at VICE Automotive (V.I.C.E. – Vehicle Investigation & Claims Experts), a Nevada-based automotive claims consulting and property damage investigation firm specializing in insurance claim strategy, vehicle valuations, diminished value analysis, and total loss negotiations. With over 15 years of […]
Alejandro “Charger” Puente
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