About VICE Automotive
VICE Automotive is an independent auto body and collision repair shop at 3071 N Nellis Blvd in Las Vegas. Body, paint and collision work happen in our own bays. Mechanical repair and oil service run out of the same building.
We started on the documentation side: estimates, appraisals, diminished value reports and total loss valuation reviews for drivers whose claim files were missing the vehicle’s side of the story. That is still half of what we do, and it is why our repair estimates are written in CCC ONE, the system carriers actually read.
You will never be handed to a call center. Sergio writes estimates and runs the floor. Lauren handles HR and business operations behind the scenes.
VICE Automotive provides documentation, estimates, appraisals, and claim support services only. We are not attorneys and we are not licensed public insurance adjusters. Coverage and claim decisions are made by insurance carriers under your policy terms.
Our team
Sophia Zumpano serves as Senior Claims Coordinator at VICE Automotive.
She coordinates intake details, supplied documents, file status, and internal handoffs so customers and the VICE team can see what information is present and what is still needed. VICE does not negotiate claims or make carrier decisions.
Nilsen “Nelly” Moody serves as an Intake Specialist at VICE Automotive and is often a customer's first point of contact.
She records contact and vehicle details, gathers the documents or photos a customer already has, and explains the next intake step before the request moves to the appropriate repair or documentation workflow.
Madonna Born is the Marketing and Client Relations Coordinator at VICE Automotive, where she focuses on marketing, client relations, community outreach, and business development. In her role, she builds meaningful relationships with attorneys, chiropractors, referral partners, and local professionals while connecting clients and community partners with VICE Automotive’s collision repair services.
Madonna also brings previous marketing experience from working with a nutrition company, where she served as a representative and the face of the brand. This experience strengthened her skills in public-facing communication, brand representation, relationship building, and community connection.
What Madonna enjoys most about her work is the people: building genuine relationships, being a resource, and finding ways to serve both clients and the community. She brings a personable, authentic, and service-minded approach to her work and values trust and communication.
Outside of work, Madonna is a faith-filled mother who values family, prayer, personal growth, natural wellness, and serving others. Her relationship with Jesus is central to her life, and she has a passion for encouraging people who are walking through difficult seasons. She is passionate about community, healing, restoration, and creating opportunities that bring hope and positive change to others.
Ricardo Castro coordinates vehicle repairs and parts at VICE, helping guide each vehicle through the repair process. He grew up around body and paint shops and also brings experience in car sales. He is currently working toward I-CAR certifications and plans to continue his training at Advanced Training Institute.
Ricardo’s favorite part of the job is seeing customers’ reactions when they get their vehicles back. “They often come in worried that their car will never look right again. Seeing their relief and hearing them say ‘Wow’ is the best part.”
Call during business hours, Monday to Friday, 9AM to 6PM, or use the form any time. We’re closed weekends. We’d rather tell you that than make a promise nobody is here to keep.
If your claim doesn’t need us, we say so in the first conversation. No invoice for the review, and no automated sales sequence: if we ever message you, you can reply STOP at any time. We’d rather be the people you refer than the people you paid for nothing.
Every document we prepare is quoted in writing before it’s started. Nothing begins until you’ve seen the price and said yes.
ACV. Betterment. Supplement. Diminished value. If we use a word you’d have to look up, stop us and we’ll say it again in English. Every document we prepare comes with a plain English note on what it is and what it’s for.
3071 N Nellis Blvd, Las Vegas, NV 89115. Monday to Friday, 9 AM to 6 PM.
