Effective Date: July 23, 2025
Last Updated: July 23, 2025
At Vice Automotive (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of information when you interact with us:
Personal Information
- Name
- Phone number
- Email address
- Vehicle information (make, model, year)
- Insurance or claim-related information
- Any additional information you voluntarily provide through forms, calls, texts, or emails
Technical Information
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring URLs
2. How We Use Your Information
We use the information we collect to:
- Review and support collision, property damage, or total loss claims
- Communicate with you regarding services, appointments, or inquiries
- Prepare estimates, appraisals, and claim-related documentation
- Coordinate with repair facilities, insurance carriers, or other parties involved in your claim (with your permission)
- Respond to questions and provide customer support
- Improve website functionality and service quality
We do not sell your personal information.
3. SMS and Phone Number Use
If you provide your phone number or opt in to receive SMS communications from Vice Automotive:
- Your phone number and SMS consent will not be shared with third parties or affiliates for marketing purposes
- SMS messages are used only to communicate directly with you regarding appointments, service updates, and claim-related matters
- You may opt out of SMS messages at any time by replying “STOP” to any message
4. How We Share Information
We may share limited information only when necessary, including with:
- Trusted repair facilities or service providers involved in your claim
- Insurance carriers or adjusters, with your authorization
- Legal professionals, only if you request a referral
We do not share, sell, or rent SMS consent, phone numbers, or personal data for marketing purposes.
5. Cookies and Tracking Technologies
We may use basic cookies or similar technologies to improve website functionality and user experience. These cookies may collect anonymous technical data.
You can disable cookies at any time through your browser settings.
6. Data Protection
We use industry-standard security measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Choices
You have the right to:
- Request access to your personal information
- Request corrections or deletion of your data
- Withdraw SMS consent at any time
To exercise these rights, you may contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. Vice Automotive is not responsible for the privacy practices or content of those third-party sites.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last Updated” date at the top of this page. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Vice Automotive
📞 Phone: (702) 919-0224
📧 Email: info@vicenv.com
🌐 Website: https://www.vicenv.com